1. Introduction
KSC Aviation Services LLC respects the privacy of every person who contacts our ramp desk, visits our website or books a line service turn at Ogden, Utah. This Privacy Policy explains what information we gather, why we gather it, how we keep it safe and what choices you have. We wrote it in plain language so that an operator, a pilot or a passenger can understand it without a lawyer at hand.
The developer and operator named in this policy is KSC Aviation, acting through the company KSC Aviation Services LLC. We run a disciplined ramp service desk and we treat personal information with the same care we bring to a fuel slip or a chock count. When you send us a request, you are trusting us with details that belong to you or to your organization. That trust is the reason this policy exists.
By using this website or sending us a message, you confirm that you have read this policy and that you understand how your information will be handled. If any part of this policy does not sit well with you, please contact us before you submit information, and we will explain the options that are open to you.
2. Scope of This Policy
This policy covers the personal information we collect through our website, through email and phone contact with the ramp desk, and through the service tickets we create when we handle an aircraft. It applies to visitors, customers, operators, contractors and any other person who interacts with us online or on the pavement.
This policy does not cover information that a third party collects on its own behalf, even when that third party works beside us. For example, a fixed base operator, an airport authority or a fuel supplier may have its own privacy notice, and that notice governs the information that entity collects. We encourage you to read the notices of every party you engage with at an airfield.
This policy also does not apply to information about our own employees and job applicants, which is handled under separate internal notices. If you are applying for work with us, please ask the desk for the employment privacy notice.
3. Information We Collect
We collect only the information we need to answer your request, schedule a turn and operate the ramp safely. The categories below describe what we may hold.
Information you give us
- Your name, company name, role and contact details.
- Your email address and telephone number.
- The subject and content of any message you send through the contact form.
- Flight details such as tail number, arrival and departure times and requested services.
- Billing and payment references when a service must be invoiced.
- Any other detail you choose to include in a request or a reply.
Information we create
- Service tickets, fuel records and checklists tied to a turn.
- Notes about a delay, a weather hold or a change in the requested service.
- Records of the calls and emails we exchange with you.
Information collected automatically
- Basic technical data such as browser type and device type.
- The pages you visit on our website and the time of your visit.
- A referring address if you arrive from another site.
We do not ask for and do not wish to receive sensitive personal information such as health records, government identification numbers or financial account credentials. Please do not include that kind of detail in a message to the desk.
4. How We Collect Information
Most of what we hold comes directly from you. You type it into the contact form, you say it on a call, or you reply to an email from the desk. We also create some records ourselves as a turn is planned and completed, because a ramp cannot be run safely without a written trace of what was requested and what was done.
A small amount of information is gathered automatically when you browse the site. Standard web technology records the pages you open and the device you use so that we can keep the site working and understand which pages are useful. We keep this technical data separate from your service records wherever we can.
We may also receive information about you from a business partner, such as an operator who asks us to service your aircraft, or a supplier who confirms a fuel order. When that happens, we treat the information under the same rules set out in this policy.
5. Why We Use Information
We use personal information for a focused set of reasons, all of them tied to running the ramp desk and staying in touch with the people we serve. Those reasons are set out below.
- To reply to your question or request.
- To schedule a turn and staff the desk for it.
- To coordinate fuel, deicing, cleaning, staging and equipment.
- To keep service records that support safe and repeatable work.
- To send a notice about a change, a delay or a weather hold.
- To prepare and send an invoice when a service is billable.
- To improve the website and the way the desk explains its services.
- To meet legal, tax and regulatory duties that apply to us.
- To protect our rights and the safety of people on the apron.
We do not sell your personal information, and we do not use it to build advertising profiles. If we ever wish to use information for a new purpose that this policy does not describe, we will ask you first and we will explain the change.
6. Legal Grounds for Processing
Where the law requires a legal ground for handling personal information, we rely on the grounds that fit the situation. When you ask us to serve an aircraft, we handle the information because it is needed to perform that service or to take steps at your request before a service begins.
We also handle information because we have a legitimate interest in running a safe and efficient ramp desk, answering the people who contact us and keeping the records a business must keep. Where we rely on legitimate interests, we balance our needs against your rights and expectations, and we limit the information we use to what is necessary.
In some cases we handle information to comply with a legal duty, such as a tax or safety requirement. In other cases, and where the law asks for it, we rely on your consent, which you may withdraw at any time by contacting the desk. Withdrawing consent does not affect the work we already did with your permission.
8. Service Providers
Like most businesses, we rely on a few service providers to keep the desk running. These may include a website host, an email provider, an accounting platform and a payment processor. Each provider sees only the information it needs to do its job for us.
We choose providers that offer reasonable privacy and security commitments, and we ask them to handle information only on our instructions. We review these arrangements from time to time and we replace a provider when its practices do not meet the standard we set.
A service provider is not allowed to use our customers details for its own purposes. If you would like to know which categories of provider we use, contact the desk and we will explain them in plain terms.
9. Data Retention
We keep personal information only as long as we need it for the purpose we collected it, and for any period the law requires. Service records are kept for the length of time needed to support safe operations, to answer a query about a past turn and to meet tax and regulatory duties.
When information is no longer needed, we delete it or make it anonymous so that it can no longer be linked to you. If you ask us to delete a record and no legal duty requires us to keep it, we will do so and confirm the action to you.
Some records, such as invoices and safety notes, must be held for a fixed minimum period. When that is the case, we keep the record for the required time and then remove it in the ordinary course of business.
10. How We Protect Information
We take the security of personal information seriously. We use a mix of technical and organizational measures to protect the information we hold, including access controls that limit who can see a record, secure connections for website traffic and careful handling of credentials.
Our team receives guidance on handling personal information, and access to customer details is limited to the people who need it to serve a turn. We review our practices and we update them when the risk landscape or our services change.
No method of storage or transmission is perfectly secure, and we cannot promise absolute safety. If a security incident ever affects your information, we will act to reduce the harm and we will notify you and any authority as the law requires.
12. Privacy for Children
Our website and our services are meant for adults and for business users. We do not direct our site to children and we do not knowingly collect personal information from a child. The ramp is a controlled and hazardous area, and our online services are not designed for use by minors.
If we learn that we have collected personal information from a child without the proper consent, we will remove it as quickly as we can. If you believe a child has sent information to the desk, please contact us at ops@kscaviation.autos and we will act on your report.
Parents and guardians who have questions about how we treat information are welcome to contact the desk, and we will explain our practices in plain language.
13. Your Privacy Rights
Depending on where you live, you may have legal rights over the personal information we hold about you. These rights can include the right to know what we hold, the right to ask for a copy, the right to ask for a correction and the right to ask for deletion.
- The right to be informed about how we use your information.
- The right to request access to the information we hold about you.
- The right to ask us to correct information that is wrong or incomplete.
- The right to ask us to delete information that we no longer need.
- The right to ask us to limit or object to certain uses.
- The right to receive a portable copy of information you gave us.
- The right to withdraw consent where consent is the ground we rely on.
To exercise a right, contact the desk at ops@kscaviation.autos. We will confirm your request, check your identity where needed and answer within the time the law allows. There is no charge for a reasonable request, and we will explain our decision if we must decline one.
14. Accessing and Correcting Records
You may ask to see the personal information we hold about you, and you may ask us to correct anything that is inaccurate. We will respond to a reasonable request and, where we can, we will show you the record and explain how it was used.
If you find an error, tell us and we will update the record and, where appropriate, tell any party who received the earlier version. If we decide not to change a record, we will explain the reason and note your objection if you wish.
To protect everyone, we may ask for information that helps us confirm your identity before we release or change a record. This step exists to prevent someone else from gaining access to details that are not theirs.
15. California Privacy Notice
If you are a California resident, you may have additional rights under state law. These can include the right to know the categories of personal information we collect, the categories of sources, the business purposes for collection and the categories of parties with whom we share information.
You may also have the right to request deletion of personal information, the right to request correction and the right not to receive discriminatory treatment for exercising a privacy right. We do not sell personal information and we do not share it for cross context behavioral advertising.
To exercise a California right, contact the desk at ops@kscaviation.autos or call +18707966150. We will verify your request and respond within the period the law requires. You may use an authorized agent to make a request on your behalf, and we may ask for proof of that authority.
16. International Data Transfers
We operate from the United States, and the information we hold is generally stored and processed in the United States. If you contact us from another country, you understand that your information will be handled in the United States, where privacy rules may differ from those in your home country.
When we move information across a border, we take steps to protect it. Those steps can include contractual commitments with the parties who receive the information and a review of the protections that apply at the destination.
If you have a question about where your information is held, contact the desk and we will explain the arrangements that apply to your request.
17. Third Party Links
Our website may include links to sites that we do not control, such as an airport authority, a weather service or a supplier. This policy does not cover those sites, and we are not responsible for the way they handle personal information.
When you follow a link away from our site, we encourage you to read the privacy notice of the site you reach. If you believe a linked site is handling information in a way that concerns you, please tell us, and we will review whether the link should remain.
18. Changes to This Policy
We may update this policy from time to time to reflect a change in our services, our practices or the law. When we make a material change, we will post the new version on this page and update the effective date at the top.
We encourage you to review this policy when you visit the site, so that you always know how we handle personal information. If a change is significant, we will take reasonable steps to bring it to your attention.
Your continued use of the site or the desk after a change takes effect means that you accept the updated policy. If you do not accept it, please contact us and we will explain your options.
19. How to Contact Us
If you have a question about this policy, a request about your information or a concern about privacy at the ramp desk, please reach us through any of the channels below. We take every message seriously and we aim to reply promptly.
KSC Aviation Services LLC
3363 Quincy Ave
Ogden - 84403-1133
United States (US)
Email: ops@kscaviation.autos
Phone: +18707966150
When you write to us about a privacy matter, please include enough detail for us to find the relevant record, and tell us how you would like us to reply. We will confirm receipt and keep you informed as we work through the request.